This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Set up your mobile phone and computer for tethering.
Step 1 of 12
1. Go to http://worldwide.blackberry.com on your computer.Find the download section on the website to download BlackBerry Link.Download and install BlackBerry Link on your computer.
Step 2 of 12
2. Slide your finger down the display starting from the top edge of your mobile phone.Tap Settings.
Step 3 of 12
3. Tap Storage and Access.
Step 4 of 12
4. Tap USB Connections.
Step 5 of 12
5. Tap Connect to Windows or Connect to Mac depending on the operating system on your computer.
Step 6 of 12
6. Tap Back.
Step 7 of 12
7. Tap Network Connections.
Step 8 of 12
8. Tap Internet Tethering.If it's the first time you use tethering:Follow the instructions on the display to establish a USB connection to the computer.
Step 9 of 12
9. If you've used tethering before:Tap Connect using.
Step 10 of 12
10. Tap USB.
Step 11 of 12
11. Connect the data cable to the phone socket and to the computer's USB port.
Step 12 of 12
12. Tap the indicator next to Internet Tethering to turn on tethering.An internet connection from the computer via your mobile phone is established.
Your computer and phone haven't been set up for tethering correctly
Solution:
Set up your mobile phone and computer for tethering.
1. Install BlackBerry Link
Go to http://worldwide.blackberry.com on your computer. Find the download section on the website to download BlackBerry Link. Download and install BlackBerry Link on your computer.
2. Select USB connection setting
Slide your finger down the display starting from the top edge of your mobile phone. Tap Settings.
Tap Storage and Access.
Tap USB Connections.
Tap Connect to Windows or Connect to Mac depending on the operating system on your computer.
Tap Back.
Tap Network Connections.
Tap Internet Tethering. If it's the first time you use tethering: Follow the instructions on the display to establish a USB connection to the computer.
If you've used tethering before: Tap Connect using.
Tap USB.
3. Connect mobile phone and computer
Connect the data cable to the phone socket and to the computer's USB port.
4. Turn on tethering
Tap the indicator next to Internet Tethering to turn on tethering. An internet connection from the computer via your mobile phone is established.
