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BlackBerry Z10

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I can't use my mobile phone as a Wi-Fi Hotspot

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

The wrong password is entered on the device you want to connect from.: Enter the correct password.

List view

1. 1. Find "Mobile Hotspot"

Slide your finger down the display starting from the top edge of your mobile phone.
Tap Settings.

Tap Network Connections.

Tap Mobile Hotspot.

2. 2. Edit settings

If it's the first time you use your mobile phone as a Wi-Fi Hotspot:
Follow the instructions on the display to key in the required password and go to step 7.

If you've used your mobile phone as a Wi-Fi Hotspot before:
Tap Configure.

3. 3. Enter Wi-Fi Hotspot name

Tap the field below Name.
Key in the required Wi-Fi Hotspot name.

4. 4. Select security settings

Tap Security Type.

Tap None or the required encryption method.

If you select a method of encryption:
Tap the field below Password and key in the required password.

5. 5. Save settings

Tap Save.

6. 6. Turn on Wi-Fi Hotspot

Tap the indicator next to Mobile Hotspot to turn on the function.

7. 7. Establish connection

Turn on Wi-Fi on the other device.
Find the list of available Wi-Fi networks.
Select your mobile phone on the list.
Follow the instructions on the display to establish a connection to your mobile phone.
When the connection is established, you can access the internet from the other device.

8. 8. Exit

Slide your finger up the display starting from the bottom edge of your mobile phone to return to standby mode.

Step 1 of 13

Slide your finger down the display starting from the top edge of your mobile phone.Tap Settings.

Step 2 of 13

Tap Network Connections.

Step 3 of 13

Tap Mobile Hotspot.

Step 4 of 13

If it's the first time you use your mobile phone as a Wi-Fi Hotspot:Follow the instructions on the display to key in the required password and go to step 7.

Step 5 of 13

If you've used your mobile phone as a Wi-Fi Hotspot before:Tap Configure.

Step 6 of 13

Tap the field below Name.Key in the required Wi-Fi Hotspot name.

Step 7 of 13

Tap Security Type.

Step 8 of 13

Tap None or the required encryption method.

Step 9 of 13

If you select a method of encryption:Tap the field below Password and key in the required password.

Step 10 of 13

Tap Save.

Step 11 of 13

Tap the indicator next to Mobile Hotspot to turn on the function.

Step 12 of 13

Turn on Wi-Fi on the other device.Find the list of available Wi-Fi networks.Select your mobile phone on the list.Follow the instructions on the display to establish a connection to your mobile phone.When the connection is established, you can access the internet from the other device.

Step 13 of 13

Slide your finger up the display starting from the bottom edge of your mobile phone to return to standby mode.

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