Device Guides

BlackBerry Z10

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I can't receive any calls

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Select a longer delay for the call divert.

Possible cause 1:

Missed calls are diverted too fast

Solution:

Select a longer delay for the call divert.

1. Find "Call Forwarding"
Tap the call icon.
Slide your finger down the display starting from the top edge of your mobile phone.
Tap Settings.
Tap Call Forwarding.
2. Select divert type
After a moment the current settings are displayed.
Tap the indicator next to one of the following options:
Forward All Calls
Forward If Busy
Forward If Not Reachable
Forward If No Reply
3. Divert calls to voicemail
Tap the drop down list below the divert type.
Tap Add number.
Tap Enter text.
Key in +61411000321 and tap Save.
4. Exit
Slide your finger up the display starting from the bottom edge of your mobile phone to return to standby mode.

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