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BlackBerry Z10
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My mobile phone's touch screen doesn't work
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
Screen lock is turned on: Turn off screen lock.
List view
1. 1. Choose option
Choose one of the following options:
Turn key lock on or off, go to 1a.
Select setting for automatic key lock, go to 1b.
Turn key lock on or off, go to 1a.
Select setting for automatic key lock, go to 1b.
2. 2. 1a - Turn key lock on or off
To turn on the key lock:
Briefly tap On/Off.
To turn off the key lock:
Slide your finger upwards on the display.
Briefly tap On/Off.
To turn off the key lock:
Slide your finger upwards on the display.
3. 3. 1b - Select setting for automatic key lock
Slide your finger down the display starting from the top edge of your mobile phone.
Tap Settings.
Tap Settings.
Tap Display.
Tap Screen Lock Timeout.
Tap the required interval.
Slide your finger up the display starting from the bottom edge of your mobile phone to return to standby mode.
Slide your finger up the display starting from the bottom edge of your mobile phone to return to standby mode.
Step 1 of 6
Choose one of the following options:Turn key lock on or off, go to 1a.Select setting for automatic key lock, go to 1b.
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