Device Guides

BlackBerry Z10

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How to

Changing my mobile phone PIN

Want to unblock your SIM? It's easy, but you'll need a PUK to unblock your SIM.


List view

1. Find "Change PIN 1"

Slide your finger down the display starting from the top edge of your mobile phone.
Tap Settings.
Tap Security and Privacy.
Tap SIM Card.
Tap Change PIN 1.

2. Change PIN

Tap Enter current PIN 1 and key in your current PIN (default is 0000).
If an incorrect PIN is entered three times in a row, your SIM will be blocked. To unblock your SIM, you'll need to key in your PUK. The PUK can be obtained by contacting Customer Service.
Please note:
If an incorrect PUK is entered ten times in a row, your SIM is blocked permanently. In this case, you'll need a new SIM from Optus.
Tap Enter new SIM PIN 1 and key in a new 4-digit PIN.
If an incorrect PIN is entered three times in a row, your SIM will be blocked. To unblock your SIM, you'll need to key in your PUK. The PUK can be obtained by contacting Customer Service.
Please note:
If an incorrect PUK is entered ten times in a row, your SIM is blocked permanently. In this case, you'll need a new SIM from Optus.
Tap Confirm SIM PIN 1 and key in the new PIN again.
If an incorrect PIN is entered three times in a row, your SIM will be blocked. To unblock your SIM, you'll need to key in your PUK. The PUK can be obtained by contacting Customer Service.
Please note:
If an incorrect PUK is entered ten times in a row, your SIM is blocked permanently. In this case, you'll need a new SIM from Optus.
Tap OK.
If an incorrect PIN is entered three times in a row, your SIM will be blocked. To unblock your SIM, you'll need to key in your PUK. The PUK can be obtained by contacting Customer Service.
Please note:
If an incorrect PUK is entered ten times in a row, your SIM is blocked permanently. In this case, you'll need a new SIM from Optus.

3. Exit

Slide your finger up the display starting from the bottom edge of your mobile phone to return to standby mode.
BlackBerry Z10
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