Device Guides


I can't send and receive MMS

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Turn on data roaming.

Possible cause 1:

Data roaming is turned off

Solution:

Turn on data roaming.

Find "Data services while roaming"
Slide two fingers downwards starting from the top the screen.
Tap the settings icon.
Tap More.
Tap Mobile networks.
Tap Data services while roaming.
Turn on data roaming
Tap On.
Tap OK.
Turn off data roaming
Tap Off.
Return to the home screen
Tap the Home key to return to the home screen.

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