Device Guides

BlackBerry Passport

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I can't send and receive SMS

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

There's an error at the receiving end: Send an SMS to another number to check if the error is at the receiving end.

List view

1. 1. Find "Text Messages"

Slide your finger left on the display to open the main menu.
Tap Text Messages.

2. 2. Create SMS

Tap Compose.

3. 3. Enter recipient

Key in the first letters of the required contact.
Matching contacts are displayed.
Tap the required contact.

4. 4. Write the text

Tap Enter a message.
Write the text for your SMS.

5. 5. Send SMS

Tap the send icon when you've written your SMS.

6. 6. Return to the home screen

Slide your finger upwards starting from the bottom edge of the display to return to the home screen.
BlackBerry Passport
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