Device Guides

BlackBerry Passport

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I can't send and receive SMS

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Send an SMS to another number to check if the error is at the receiving end.

Possible cause 1:

There's an error at the receiving end

Solution:

Send an SMS to another number to check if the error is at the receiving end.

1. Find "Text Messages"
Slide your finger left on the display to open the main menu.
Tap Text Messages.
2. Create SMS
Tap Compose.
3. Enter recipient
Key in the first letters of the required contact.
Matching contacts are displayed.
Tap the required contact.
4. Write the text
Tap Enter a message.
Write the text for your SMS.
5. Send SMS
Tap the send icon when you've written your SMS.
6. Return to the home screen
Slide your finger upwards starting from the bottom edge of the display to return to the home screen.

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