Device Guides

BlackBerry Passport

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I can't send and receive MMS

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Send an MMS to another recipient to check if the error is at the receiving end.

Possible cause 1:

There's an error at the receiving end

Solution:

Send an MMS to another recipient to check if the error is at the receiving end.

1. Find "Text Messages"
Slide your finger left on the display to open the main menu.
Tap Text Messages.
2. Create MMS
Tap Compose.
3. Enter recipient
Key in the first letters of the required contact.
Matching contacts are displayed.
Tap the required contact.
4. Write the text
Tap Enter a message.
Write the text for your MMS.
5. Insert pictures, video clips and audio files
Tap the attachment icon.
Choose one of the following options:
Insert a picture, go to 5a.
Insert a video clip, go to 5b.
Insert an audio file, go to 5c.
6. 5a - Insert a picture
Tap Picture.
Tap the required picture.
Tap Done.
7. 5b - Insert a video clip
Tap Video.
Tap the required video clip.
Tap Done.
8. 5c - Insert an audio file
Tap Audio.
Tap the required audio file.
Tap Done.
9. Send the MMS
Tap the send icon when you've finished your MMS.
10. Return to the home screen
Slide your finger upwards starting from the bottom edge of the display to return to the home screen.

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