Device Guides

BlackBerry Passport

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I can't make voice calls

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

You've turned on manual network selection and are out of range of the selected network: Turn on automatic network selection.

List view

1. 1. Find "Mobile Network"

Slide your finger downwards starting from the top edge of the display.
Tap Settings.
Tap Network and Connections.
Tap Mobile Network.

2. 2. Choose option

Choose one of the following options:
Select network manually, go to 2a.
Select network automatically, go to 2b.
BlackBerry Passport

3. 3. 2a - Select network manually

Tap the drop down list below "Network Selection Mode".
Tap Manual.
Your mobile phone will search for networks within range.
A list of available networks will show on your display.
Tap the required network.
Your display will tell you if you've access to the network you've chosen.

4. 4. 2b - Select network automatically

Tap the drop down list below "Network Selection Mode".
Tap Automatic.
Wait while your mobile phone is registered on the network.

5. 5. Return to the home screen

Slide your finger upwards starting from the bottom edge of the display to return to the home screen.
BlackBerry Passport
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