Device Guides

BlackBerry Passport

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I can't use one of my apps

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Uninstall the required app and try to install it again.

Possible cause 1:

The required app is damaged or deleted

Solution:

Uninstall the required app and try to install it again.

1. Find "BlackBerry World"
Slide your finger left on the display to open the main menu.
Tap BlackBerry World.
2. Find app
To search by category:
Tap Categories.
Go to the required category.
To search by name:
Tap Search.
Key in the name of the required app and tap enter.
3. Install app
Tap the required app.
To install a free app:
Tap Download.
To buy an app:
Tap the price.
Slide your finger upwards starting from the bottom edge of the display to return to the home screen.
4. Use app
Slide your finger left on the display to open the main menu.
Tap the app you've just installed.
Follow the instructions on the display to use the app.

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