Device Guides

BlackBerry Passport

Search in BlackBerry Passport

I can't use one of my apps

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

The required app is damaged or deleted: Uninstall the required app and try to install it again.

List view

1. 1. Find "BlackBerry World"

Slide your finger left on the display to open the main menu.
Tap BlackBerry World.

2. 2. Find app

To search by category:
Tap Categories.
Go to the required category.

To search by name:
Tap Search.

Key in the name of the required app and tap enter.

3. 3. Install app

Tap the required app.

To install a free app:
Tap Download.

To buy an app:
Tap the price.
Slide your finger upwards starting from the bottom edge of the display to return to the home screen.

4. 4. Use app

Slide your finger left on the display to open the main menu.
Tap the app you've just installed.
Follow the instructions on the display to use the app.

Step 1 of 8

Slide your finger left on the display to open the main menu.Tap BlackBerry World.

Step 2 of 8

To search by category:Tap Categories.Go to the required category.

Step 3 of 8

To search by name:Tap Search.

Step 4 of 8

Key in the name of the required app and tap enter.

Step 5 of 8

Tap the required app.

Step 6 of 8

To install a free app:Tap Download.

Step 7 of 8

To buy an app:Tap the price.Slide your finger upwards starting from the bottom edge of the display to return to the home screen.

Step 8 of 8

Slide your finger left on the display to open the main menu.Tap the app you've just installed.Follow the instructions on the display to use the app.

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