Device Guides

BlackBerry Passport

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I can't play music

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 2:

No audio files have been transferred to your mobile phone: Transfer audio files from your computer to your mobile phone.

List view

1. 1. Install BlackBerry Link

Go to www.blackberry.com on your computer.
Find the download section on the website to download BlackBerry Link.
Download and install BlackBerry Link.
BlackBerry Passport

2. 2. Select USB connection setting

Slide your finger downwards starting from the top edge of the display.
Tap Settings.
Tap Storage and Access.
Tap USB Connections.
Tap Connect to Windows or Connect to Mac depending on the operating system on your computer.

3. 3. Connect mobile phone and computer

Connect the data cable to the phone socket and to your computer's USB port.

4. 4. Transfer files

Start a file manager on your computer.
Go to the required folder in your computer's or mobile phone's file system.
Highlight a file and move or copy it to the required location.
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