Device Guides

BlackBerry Passport

Change device Change device

I can't play music

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

BlackBerry Passport
BlackBerry Passport

We found 4 possible causes:

  1. No audio files have been transferred to your mobile phone
  2. Your headset isn't working
  3. The music player doesn't support the file format
  4. The audio file is damaged
Email this guide

Would you like information for your {device-name}?

Would you like

Information for one of these devices?

No thanks