Device Guides

BlackBerry Passport

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I can't install an app

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Search for similar apps or wait until the required app becomes available in your country.

Possible cause 1:

The required app isn't available in your country

Solution:

Search for similar apps or wait until the required app becomes available in your country.

1. Find "BlackBerry World"
Slide your finger left on the display to open the main menu.
Tap BlackBerry World.
2. Find app
To search by category:
Tap Categories.
Go to the required category.
To search by name:
Tap Search.
Key in the name of the required app and tap enter.
3. Install app
Tap the required app.
To install a free app:
Tap Download.
To buy an app:
Tap the price.
Slide your finger upwards starting from the bottom edge of the display to return to the home screen.
4. Use app
Slide your finger left on the display to open the main menu.
Tap the app you've just installed.
Follow the instructions on the display to use the app.

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