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BlackBerry Passport

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Troubleshoot
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I can't use tethering on my mobile phone

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

Your computer and phone haven't been set up for tethering correctly: Set up your mobile phone and computer for tethering.

List view

1. 1. Install BlackBerry Link

Go to www.blackberry.com on your computer.
Find the download section on the website to download BlackBerry Link.
Download and install BlackBerry Link.
BlackBerry Passport

2. 2. Select USB connection setting

Slide your finger downwards starting from the top edge of the display.
Tap Settings.
Tap Storage and Access.
Tap USB Connections.
Tap Connect to Windows or Connect to Mac depending on the operating system on your computer.
Tap the return icon.
Tap Network and Connections.
Tap Internet Tethering.
If it's the first time you use tethering:
Follow the instructions on the display to establish a USB connection to the computer.
If you've used tethering before:
Tap Connect using.
Tap USB.

3. 3. Connect mobile phone and computer

Connect the data cable to the phone socket and to your computer's USB port.

4. 4. Turn on tethering

Tap the indicator next to "Internet Tethering" until the function is turned on.
An internet connection from the computer via your mobile phone is established.
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