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BlackBerry Passport

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I can't use my mobile phone as a Wi-Fi Hotspot

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 2:

Your mobile phone hasn't been correctly set up as a Wi-Fi Hotspot: Set up your mobile phone as a Wi-Fi Hotspot.

List view

1. 1. Find "Mobile Hotspot"

Slide your finger downwards starting from the top edge of the display.
Tap Settings.
Tap Network and Connections.
Tap Mobile Hotspot.

2. 2. Edit settings

If it's the first time you use your mobile phone as a Wi-Fi Hotspot:
Follow the instructions on the display to key in the required password and go to step 6.
BlackBerry Passport
If you've used your mobile phone as a Wi-Fi Hotspot before:
Tap Configure.

3. 3. Enter Wi-Fi Hotspot name

Tap the field below "Mobile Hotspot Name" and key in the required name for the Wi-Fi Hotspot.

4. 4. Enter password

Tap the field below "Password" and key in the required password.
Tap Save.

5. 5. Turn on Wi-Fi Hotspot

Tap the indicator next to "Mobile Hotspot" until the function is turned on.

6. 6. Establish connection

Turn on Wi-Fi on the other device.
Find the list of available Wi-Fi networks.
Select your mobile phone on the list.
Follow the instructions on the display to establish a connection to your mobile phone.
When the connection is established, you can access the internet from the other device.
BlackBerry Passport

7. 7. Return to the home screen

Slide your finger upwards starting from the bottom edge of the display to return to the home screen.
BlackBerry Passport
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