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BlackBerry Passport

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Another Bluetooth device can't connect to my mobile phone

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 2:

Bluetooth visibility isn't turned on on your mobile phone: Turn on Bluetooth visibility.

List view

1. 1. Find "Bluetooth"

Slide your finger downwards starting from the top edge of the display.
Tap Bluetooth.

2. 2. Turn Bluetooth on or off

Tap the indicator next to "Bluetooth" to turn the function on or off.
If you turn on the function:
Tap Discoverable.
Tap Off, On or 2 Minutes to turn Bluetooth visibility on or off.

3. 3. Return to the home screen

Slide your finger upwards starting from the bottom edge of the display to return to the home screen.
BlackBerry Passport
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