Device Guides

BlackBerry Passport

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My mobile phone doesn't ring when receiving calls

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Adjust the ring volume.

Possible cause 1:

The ring volume has been set to 0

Solution:

Adjust the ring volume.

1. Find "Notifications"
Slide your finger downwards starting from the top edge of the display.
Tap Notifications.
2. Select ring volume
Tap and drag the indicator below "Sound" right or left.
3. Return to the home screen
Slide your finger upwards starting from the bottom edge of the display to return to the home screen.

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