Device Guides

BlackBerry Passport

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My mobile phone doesn't ring when receiving calls

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

The ring volume has been set to 0: Adjust the ring volume.

List view

1. 1. Find "Notifications"

Slide your finger downwards starting from the top edge of the display.
Tap Notifications.

2. 2. Select ring volume

Tap and drag the indicator below "Sound" right or left.

3. 3. Return to the home screen

Slide your finger upwards starting from the bottom edge of the display to return to the home screen.
BlackBerry Passport
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