Device Guides

BlackBerry Passport

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I can't turn on my mobile phone

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Key in your phone lock code. You can now turn off the phone lock code. If you have forgotten your phone lock code, contact the phone manufacturer for assistance.

Possible cause 1:

The phone lock code is turned on

Solution:

Key in your phone lock code. You can now turn off the phone lock code. If you have forgotten your phone lock code, contact the phone manufacturer for assistance.

1. Find "Device Password"
Slide your finger downwards starting from the top edge of the display.
Tap Settings.
Tap Security and Privacy.
Tap Device Password.
2. Choose option
Choose one of the following options:
Turn on use of phone lock code, go to 2a.
Turn off use of phone lock code, go to 2b.
3. 2a - Turn on use of phone lock code
Tap the indicator next to "Device Password" until the function is turned on.
Key in the required phone lock code.
Tap Confirm password and key in the phone lock code again.
Tap OK to confirm.
4. 2b - Turn off use of phone lock code
Tap the indicator next to "Device Password" until the function is turned off.
Key in the phone lock code and tap OK.
5. Return to the home screen
Slide your finger upwards starting from the bottom edge of the display to return to the home screen.

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