Device Guides

BlackBerry Passport

Change device Change device

How to

Changing my mobile phone PIN

Want to unblock your PIN? It's easy, but you'll need a PUK to unblock your SIM.


List view

1. Find "Change PIN 1"

Slide your finger downwards starting from the top edge of the display.
Tap Settings.
Tap Security and Privacy.
Tap SIM Card.
Tap Change PIN 1.

2. Change PIN

Key in your current PIN (default is 0000).
Tap Enter new SIM PIN 1 and key in a new 4-digit PIN.
If an incorrect PIN is entered three times in a row, your SIM will be blocked. To unblock your SIM, you'll need to key in your PUK. The PUK can be obtained by contacting Customer Service.
Please note:
If an incorrect PUK is entered ten times in a row, your SIM is blocked permanently. In this case, you'll need a new SIM from Optus.
Tap Confirm SIM PIN 1 and key in the new PIN again.
If an incorrect PIN is entered three times in a row, your SIM will be blocked. To unblock your SIM, you'll need to key in your PUK. The PUK can be obtained by contacting Customer Service.
Please note:
If an incorrect PUK is entered ten times in a row, your SIM is blocked permanently. In this case, you'll need a new SIM from Optus.
Tap OK.
If an incorrect PIN is entered three times in a row, your SIM will be blocked. To unblock your SIM, you'll need to key in your PUK. The PUK can be obtained by contacting Customer Service.
Please note:
If an incorrect PUK is entered ten times in a row, your SIM is blocked permanently. In this case, you'll need a new SIM from Optus.

3. Return to the home screen

Slide your finger upwards starting from the bottom edge of the display to return to the home screen.
BlackBerry Passport
Email this guide

Would you like information for your {device-name}?

Would you like

Information for one of these devices?

No thanks