Device Guides

Apple iPhone Xs Max

Change device
iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.
Change device

I can't connect to another Bluetooth device

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Apple iPhone Xs Max
Apple iPhone Xs Max

We found 7 possible causes:

  1. There's an error on the other device
  2. The other Bluetooth device isn't compatible with your mobile phone
  3. Bluetooth is turned off on your mobile phone
  4. Bluetooth is turned off on the other device
  5. Bluetooth visibility is turned off on the other device
  6. The distance between the two devices is too long
  7. The entered password is incorrect
Email this guide

Would you like information for your {device-name}?

Would you like

Information for one of these devices?

No thanks