Device Guides
Apple iPhone Xs Max
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I can't receive messages on my voicemail
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
Incoming calls aren't diverted to your voicemail: Divert calls to your voicemail.
List view
1. Find "Keypad"
Tap the phone icon.
Tap Keypad.
2. Divert all calls
Key in **21*+61411000321# and tap the call icon.
**21*+61411000321#
3. Divert missed calls
Key in **61*+61411000321*20# and tap the call icon.
Key in the required number of seconds before the call is diverted, eg. 20. The number needs to be divisible by 5.
**61*+61411000321*20#
4. Divert if unavailable
Key in **62*+61411000321# and tap the call icon.
**62*+61411000321#
5. Divert if busy
Key in **67*+61411000321# and tap the call icon.
**67*+61411000321#
6. End call
Tap Dismiss.
7. Return to the home screen
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
Step 1 of 8
Tap the phone icon.
Step 2 of 8
Tap Keypad.
**21*+61411000321#
Step 3 of 8
Key in **21*+61411000321# and tap the call icon.
**61*+61411000321*20#
Step 4 of 8
Key in **61*+61411000321*20# and tap the call icon.
**62*+61411000321#
Step 5 of 8
Key in **62*+61411000321# and tap the call icon.
**67*+61411000321#
Step 6 of 8
Key in **67*+61411000321# and tap the call icon.
Step 7 of 8
Tap Dismiss.
Step 8 of 8
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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