Device Guides

Apple iPhone Xs Max

iOS 15.0

iOS 12.0

iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.

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I can't use Wi-Fi

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Open the internet browser on your mobile phone and try to load a website. The internet browser is directed to the start page of the Wi-Fi network. Follow the instructions on the screen to log on to the Wi-Fi network.

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Possible cause 1:

Your mobile phone is connected to a Wi-Fi network, but you're not logged on

Solution:

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