Device Guides
Apple iPhone Xs
No message tone is heard on incoming messages
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
Do Not Disturb is turned on: Turn off Do Not Disturb.
1. Find "Do Not Disturb"
2. Turn Do Not Disturb on or off
3. Select period for Do Not Disturb
4. Select silent mode settings
5. Select contacts
6. Turn Repeated Calls on or off
7. Select settings for Do Not Disturb While Driving
8. Return to the home screen
Tap Settings.
Tap Do Not Disturb.
Tap the indicator next to "Do Not Disturb" to turn the function on or off.
Tap the indicator next to "Scheduled" and follow the instructions on the screen to select the required period for Do Not Disturb.
Tap Always if you want to set your mobile phone to silent mode permanently.
Tap While iPhone is locked if you want to set your mobile phone to silent mode only when the screen lock is turned on.
Tap Allow Calls From.
Tap the required setting to select which contacts can call you even though Do Not Disturb is turned on.
Tap arrow left.
Tap the indicator next to "Repeated Calls" to turn the function on or off.
Tap Activate.
Tap the required setting.
Tap arrow left.
Tap Auto-Reply To.
Tap the required setting to select which contacts should automatically be notified that Do Not Disturb While Driving is turned on.
Tap arrow left.
Tap Auto-Reply and follow the instructions on the screen to edit the automatic message that Do Not Disturb While Driving is turned on.
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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