Device Guides
Apple iPhone XR
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I can't send and receive MMS
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 2:
The MMS isn't written correctly: See how to write and send an MMS.
List view
1. Create new MMS
Tap the message icon.
Tap the new message icon.
2. Select recipient
Tap the field next to "To:" and key in the first letters of the recipient's name.
Tap the required contact.
3. Write text
Tap the text input field and write the text for your MMS.
4. Insert picture
Tap the apps icon.
Tap the picture icon.
Slide your finger upwards on the screen and go to the required folder.
Tap the required picture.
Tap Add.
5. Send MMS
Tap the send icon.
6. Return to the home screen
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
Step 1 of 12
Tap the message icon.
Step 2 of 12
Tap the new message icon.
Step 3 of 12
Tap the field next to "To:" and key in the first letters of the recipient's name.
Step 4 of 12
Tap the required contact.
Step 5 of 12
Tap the text input field and write the text for your MMS.
Step 6 of 12
Tap the apps icon.
Step 7 of 12
Tap the picture icon.
Step 8 of 12
Slide your finger upwards on the screen and go to the required folder.
Step 9 of 12
Tap the required picture.
Step 10 of 12
Tap Add.
Step 11 of 12
Tap the send icon.
Step 12 of 12
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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