Device Guides
Apple iPhone XR
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iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.

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I can't take pictures using the camera
This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.
Uninstall apps or delete other content from the memory.

Step 1 of 11
1. Tap and hold the required app.

Step 2 of 11
2. Tap Remove App.

Step 3 of 11
3. Tap Delete App.

Step 4 of 11
4. Tap Delete.

Step 5 of 11
5. Tap Settings.

Step 6 of 11
6. Tap General.

Step 7 of 11
7. Tap iPhone Storage.

Step 8 of 11
8. Tap the required app.

Step 9 of 11
9. Tap Offload App.

Step 10 of 11
10. Tap Offload App.

Step 11 of 11
11. Slide your finger upwards starting from the bottom of the screen to return to the home screen.
Possible cause 1:
There's not enough memory on your mobile phone
Solution:
Uninstall apps or delete other content from the memory.
Uninstall apps
Tap and hold the required app.
When you use this method, all app settings and data are deleted from the phone memory.
Tap Remove App.
Tap Delete App.
Tap Delete.
Uninstall apps without deleting app data
Tap Settings.
When you use this method, all app settings and data are saved in the phone memory and are restored when you reinstall the app from App Store on your mobile phone.
Tap General.
Tap iPhone Storage.
Tap the required app.
Tap Offload App.
Tap Offload App.
Return to the home screen
Slide your finger upwards starting from the bottom of the screen to return to the home screen.