Device Guides
I can't use my mobile phone's internet connection
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 3:
Data roaming is turned off: Turn on data roaming.
List view
1. Find "Mobile Data Options"
Tap Settings.
![](https://wmstatic.global.ssl.fastly.net/ml/6150824-f-f421df15-4a90-4269-a3a2-543988710b6d.png?width=206&height=448)
Tap Mobile Data.
![](https://wmstatic.global.ssl.fastly.net/ml/6150824-f-1ec974f6-0436-4a96-8780-f27372025f7f.png?width=206&height=448)
Tap Mobile Data Options.
![](https://wmstatic.global.ssl.fastly.net/ml/6150824-f-b2419213-de8a-44c0-88f2-90f4dfb2cc15.png?width=206&height=448)
2. Turn data roaming on or off
Tap the indicator next to "Data Roaming" to turn the function on or off.
![](https://wmstatic.global.ssl.fastly.net/ml/6150824-f-9da9e6f6-311e-4247-9bc2-9039b17d8520.png?width=206&height=448)
3. Return to the home screen
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
![](https://wmstatic.global.ssl.fastly.net/ml/6150824-f-9da9e6f6-311e-4247-9bc2-9039b17d8520.png?width=206&height=448)