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Device Guides

Apple iPhone XR

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iOS 15.2

iOS 12.0

iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.

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I can't send and receive email

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 3:

The email isn't written correctly: See how to write and send an email.

List view

1. Find "Mail"

Tap Mail.

2. Select email account

Tap arrow left.

Tap the required email account.

3. Create new email

Tap the new email icon.

4. Select recipient

Tap the field next to "To:" and key in the first letters of the recipient's name.

Tap the required contact.

5. Enter subject

Tap the field next to "Subject:" and key in the required subject.

6. Write text

Tap the text input field and write the text for your email.

7. Attach file

Tap and hold the text input field until a pop-up menu is displayed.

Tap Insert Photo or Video and follow the instructions on the screen to attach a picture or a video clip.

Tap Add Attachment and follow the instructions on the screen to attach a document.

8. Send the email

Tap Send.

9. Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Step 1 of 13

Tap Mail.

Step 2 of 13

Tap arrow left.

Step 3 of 13

Tap the required email account.

Step 4 of 13

Tap the new email icon.

Step 5 of 13

Tap the field next to "To:" and key in the first letters of the recipient's name.

Step 6 of 13

Tap the required contact.

Step 7 of 13

Tap the field next to "Subject:" and key in the required subject.

Step 8 of 13

Tap the text input field and write the text for your email.

Step 9 of 13

Tap and hold the text input field until a pop-up menu is displayed.

Step 10 of 13

Tap Insert Photo or Video and follow the instructions on the screen to attach a picture or a video clip.

Step 11 of 13

Tap Add Attachment and follow the instructions on the screen to attach a document.

Step 12 of 13

Tap Send.

Step 13 of 13

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

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