Device Guides

Apple iPhone XR

iOS 15.2

iOS 12.0

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No ringtone is heard on incoming calls

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Turn off Do Not Disturb.

Step 1 of 18

1. Tap Settings.

Step 2 of 18

2. Tap Do Not Disturb.

Step 3 of 18

3. Tap the indicator next to "Do Not Disturb" to turn the function on or off.

Step 4 of 18

4. Tap the indicator next to "Scheduled" and follow the instructions on the screen to select the required period for Do Not Disturb.

Step 5 of 18

5. Tap Always if you want to set your mobile phone to silent mode permanently.

Step 6 of 18

6. Tap While iPhone is locked if you want to set your mobile phone to silent mode only when the screen lock is turned on.

Step 7 of 18

7. Tap Allow Calls From.

Step 8 of 18

8. Tap the required setting to select which contacts can call you even though Do Not Disturb is turned on.

Step 9 of 18

9. Tap arrow left.

Step 10 of 18

10. Tap the indicator next to "Repeated Calls" to turn the function on or off.

Step 11 of 18

11. Tap Activate.

Step 12 of 18

12. Tap the required setting.

Step 13 of 18

13. Tap arrow left.

Step 14 of 18

14. Tap Auto-Reply To.

Step 15 of 18

15. Tap the required setting to select which contacts should automatically be notified that Do Not Disturb While Driving is turned on.

Step 16 of 18

16. Tap arrow left.

Step 17 of 18

17. Tap Auto-Reply and follow the instructions on the screen to edit the automatic message that Do Not Disturb While Driving is turned on.

Step 18 of 18

18. Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 1:

Do Not Disturb is turned on

Solution:

Turn off Do Not Disturb.

Find "Do Not Disturb"

Tap Settings.

Tap Do Not Disturb.

Turn Do Not Disturb on or off

Tap the indicator next to "Do Not Disturb" to turn the function on or off.

Select period for Do Not Disturb

Tap the indicator next to "Scheduled" and follow the instructions on the screen to select the required period for Do Not Disturb.

Select silent mode settings

Tap Always if you want to set your mobile phone to silent mode permanently.

Tap While iPhone is locked if you want to set your mobile phone to silent mode only when the screen lock is turned on.

Select contacts

Tap Allow Calls From.

Tap the required setting to select which contacts can call you even though Do Not Disturb is turned on.

Tap arrow left.

Turn Repeated Calls on or off

Tap the indicator next to "Repeated Calls" to turn the function on or off.

Select settings for Do Not Disturb While Driving

Tap Activate.

Tap the required setting.

Tap arrow left.

Tap Auto-Reply To.

Tap the required setting to select which contacts should automatically be notified that Do Not Disturb While Driving is turned on.

Tap arrow left.

Tap Auto-Reply and follow the instructions on the screen to edit the automatic message that Do Not Disturb While Driving is turned on.

Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solution solve the problem?

Yes No

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