Device Guides

Apple iPhone X

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How to
Troubleshoot
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I can't send and receive iMessages

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

There are problems activating iMessages: Turn off iMessages and try setting up your mobile phone for iMessaging again after some time.

List view

1. Find "Messages"

Tap Settings.
Tap Messages.

2. Turn on iMessage

Tap the indicator next to "iMessage" to turn on the function.

3. Turn SMS alternative on or off

Tap the indicator next to "Send as SMS" to turn the function on or off.
If you turn on the function, your iMessages will be sent as SMS if the service is unavailable.

4. Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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