Device Guides

Apple iPhone X

iOS 12.0

iOS 11.1

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I can't use of one my apps

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Uninstall the app and install it again.

Step 1 of 11

1. Tap and hold the required app until the icons start to jiggle.

Step 2 of 11

2. Tap the delete icon.

Step 3 of 11

3. Tap Delete.

Step 4 of 11

4. Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Step 5 of 11

5. Tap Settings.

Step 6 of 11

6. Tap General.

Step 7 of 11

7. Tap iPhone Storage.

Step 8 of 11

8. Tap the required app.

Step 9 of 11

9. Tap Offload App.

Step 10 of 11

10. Tap Offload App.

Step 11 of 11

11. Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 2:

The app is damaged or has not been updated to the newest version.

Solution:

Uninstall the app and install it again.

Uninstall apps

Tap and hold the required app until the icons start to jiggle.

Tap the delete icon.

Tap Delete.

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Uninstall apps without deleting app data

Tap Settings.

Tap General.

Tap iPhone Storage.

Tap the required app.

Tap Offload App.

Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solution solve the problem?

Yes No

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