Device Guides
Apple iPhone X
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iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.

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I can't use of one my apps
This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.
Uninstall the app and install it again.

Step 1 of 11
1. Tap and hold the required app until the icons start to jiggle.

Step 2 of 11
2. Tap the delete icon.

Step 3 of 11
3. Tap Delete.

Step 4 of 11
4. Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Step 5 of 11
5. Tap Settings.

Step 6 of 11
6. Tap General.

Step 7 of 11
7. Tap iPhone Storage.

Step 8 of 11
8. Tap the required app.

Step 9 of 11
9. Tap Offload App.

Step 10 of 11
10. Tap Offload App.

Step 11 of 11
11. Slide your finger upwards starting from the bottom of the screen to return to the home screen.
Possible cause 2:
The app is damaged or has not been updated to the newest version.
Solution:
Uninstall the app and install it again.
Uninstall apps
Tap and hold the required app until the icons start to jiggle.
Tap the delete icon.
Tap Delete.
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
Uninstall apps without deleting app data
Tap Settings.
Tap General.
Tap iPhone Storage.
Tap the required app.
Tap Offload App.
Tap Offload App.
Return to the home screen
Slide your finger upwards starting from the bottom of the screen to return to the home screen.