Device Guides

Apple iPhone X

iOS 12.0

iOS 11.1

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My mobile phone uses a large amount of mobile data

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Turn off automatic update of apps via mobile network.

Step 1 of 5

1. Tap Settings.

Step 2 of 5

2. Tap iTunes & App Store.

Step 3 of 5

3. Tap the indicator next to "Updates" to turn the function on or off.

Step 4 of 5

4. Tap the indicator next to "Use Mobile Data" to turn the function on or off.

Step 5 of 5

5. Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 4:

Automatic update of apps via mobile network is turned on

Solution:

Turn off automatic update of apps via mobile network.

Find "iTunes & App Store"

Tap Settings.

Tap iTunes & App Store.

Turn automatic update of apps on or off

Tap the indicator next to "Updates" to turn the function on or off.

If you turn on automatic update, your apps are automatically updated via Wi-Fi.

Turn automatic update of apps via mobile network on or off

Tap the indicator next to "Use Mobile Data" to turn the function on or off.

If you turn on automatic update of apps via mobile network, your apps are automatically updated via the mobile network when no Wi-Fi networks are within range.

Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

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Yes No

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