Device Guides

Apple iPhone X

iOS 12.0

iOS 11.1

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My mobile phone uses a large amount of mobile data

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Turn notifications on or off.

Step 1 of 16

1. Tap Settings.

Step 2 of 16

2. Tap Notifications.

Step 3 of 16

3. Tap Show Previews.

Step 4 of 16

4. To select notification preview on the lock screen, tap Always.

Step 5 of 16

5. To select notification preview only when your mobile phone is unlocked, tap When Unlocked.

Step 6 of 16

6. To turn off notification preview, tap Never.

Step 7 of 16

7. Tap arrow left.

Step 8 of 16

8. Tap the required application.

Step 9 of 16

9. Tap the indicator next to "Allow Notifications" to turn notifications for the selected application on or off.

Step 10 of 16

10. Tap Notification Grouping.

Step 11 of 16

11. Tap the required setting.

Step 12 of 16

12. Tap arrow left.

Step 13 of 16

13. Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Step 14 of 16

14. Slide your finger downwards starting from the top of the screen.

Step 15 of 16

15. Tap the required notification and follow the instructions on the screen to use the selected function.

Step 16 of 16

16. Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 5:

Notifications are turned on

Solution:

Turn notifications on or off.

Find "Notifications"

Tap Settings.

Tap Notifications.

Select setting for notification preview

Tap Show Previews.

To select notification preview on the lock screen, tap Always.

To select notification preview only when your mobile phone is unlocked, tap When Unlocked.

To turn off notification preview, tap Never.

Tap arrow left.

Turn notifications on or off

Tap the required application.

Tap the indicator next to "Allow Notifications" to turn notifications for the selected application on or off.

Turn grouping of notifications on or off

Tap Notification Grouping.

Tap the required setting.

Tap arrow left.

Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Use notifications

Slide your finger downwards starting from the top of the screen.

Tap the required notification and follow the instructions on the screen to use the selected function.

Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solution solve the problem?

Yes No

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