Device Guides
Apple iPhone X
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I can't receive voice calls
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
Divert of all calls is turned on: Cancel all diverts.
List view
1. Find "Keypad"
Tap the phone icon.
Tap Keypad.
2. Cancel all diverts
Key in ##002# and tap the call icon.
##002#
3. End call
Tap Dismiss.
4. Return to the home screen
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
Step 1 of 5
Tap the phone icon.
Step 2 of 5
Tap Keypad.
##002#
Step 3 of 5
Key in ##002# and tap the call icon.
Step 4 of 5
Tap Dismiss.
Step 5 of 5
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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