Device Guides

Apple iPhone X

iOS 12.0

iOS 11.1

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I can't send and receive MMS

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

Your mobile phone hasn't been correctly set up for MMS: Set up your mobile phone for MMS.

List view

1. Turn MMS on or off

Tap Settings.

Tap Messages.

Tap the indicator next to "MMS Messaging" to turn on the function.

2. Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Step 1 of 4

Tap Settings.

Step 2 of 4

Tap Messages.

Step 3 of 4

Tap the indicator next to "MMS Messaging" to turn on the function.

Step 4 of 4

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

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