Device Guides
I can't send and receive email
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 3:
The email isn't written correctly: See how to write and send an email.
List view
1. Find "Mail"
Tap Mail.
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2. Select email account
Tap arrow left.
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Tap the required email account.
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3. Create new email
Tap the new email icon.
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4. Select recipient
Tap To and key in the first letters of the recipient's name.
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Tap the required contact.
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5. Enter subject
Tap Subject and key in the required subject.
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6. Write text
Tap the text input field and write the text for your email.
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7. Attach file
Tap and hold the text input field until a pop-up menu is displayed.
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Tap Insert Photo or Video and follow the instructions on the screen to attach a picture or a video clip.
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Tap Add Attachment and follow the instructions on the screen to attach a document.
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8. Send the email
Tap Send.
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9. Return to the home screen
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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