Device Guides

Apple iPhone X

Change device
iOS 12.0
iOS 11.1
iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.
Change device
Buy now

Search in Apple iPhone X

How to
Troubleshoot
Using apps
Specs

I can't use my mobile phone's internet connection

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 3:

Data roaming is turned off: Turn on data roaming.

List view

1. Find "Mobile Data Options"

Tap Settings.
Tap Mobile Data.
Tap Mobile Data Options.

2. Turn data roaming on or off

Tap the indicator next to "Data Roaming" to turn the function on or off.

3. Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.
Did this solution solve the problem?
Yes No
Email this guide

Would you like information for your {device-name}?

Yes No

Would you like

Information for one of these devices?

No thanks