Device Guides

Apple iPhone X

iOS 12.0

iOS 11.1

iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.

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I can't use my mobile phone as a personal Hotspot

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Before you start this troubleshooting guide you need to check one important thing:

Can you use your mobile phone's internet connection?

It's important to find out if you can use your mobile phone's internet connection. If you can't use your mobile phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to use your mobile phone as a personal Hotspot.

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