Device Guides

Apple iPhone X

iOS 12.0

iOS 11.1

iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.

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My mobile phone doesn't respond

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 2:

There's an error in the operating system on your mobile phone: Restart your mobile phone.

List view

1. Restart your mobile phone

Tap and hold the Side button.

At the same time, tap and hold the Bottom volume key until your mobile phone restarts.

Step 1 of 2

Tap and hold the Side button.

Step 2 of 2

At the same time, tap and hold the Bottom volume key until your mobile phone restarts.

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