Device Guides
I can't access my mobile phone
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 2:
The phone lock code is turned on: Turn off phone lock code.
List view
1. Find "Face ID & Passcode"
Tap Settings.
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Tap Face ID & Passcode.
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2. Turn on use of phone lock code
Tap Turn Passcode On and key in a phone lock code of your own choice twice.
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3. Turn deletion of data on or off
Tap the indicator next to "Erase Data" to turn the function on or off.
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If you turn on the function, tap Enable.
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4. Turn off use of phone lock code
Tap Turn Passcode Off and key in the phone lock code.
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5. Return to the home screen
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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