Device Guides

Apple iPhone SE

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How to
Troubleshoot
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I can't connect to another device using AirDrop

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

AirDrop isn't used correctly on your mobile phone: See how to use AirDrop.

List view

1. Find "Photos"

Tap Photos.

2. Select picture or video clip

Go to the required folder and tap the required picture or video clip.

3. Share picture or video clip using AirDrop

Make sure the other device is turned on and is ready to connect via AirDrop. Tap the share icon.
Tap the AirDrop icon to turn on the function.
Tap the required device.

4. Return to the home screen

Tap the Home key to return to the home screen.
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