Device Guides

Apple iPhone SE

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No message tone is heard on incoming messages

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Turn off Do Not Disturb.

Possible cause 1:

Do Not Disturb is turned on

Solution:

Turn off Do Not Disturb.

Find "Do Not Disturb"
Tap Settings.
Tap Do Not Disturb.
Turn Do Not Disturb on or off
Tap the indicator next to "Manual" to turn the function on or off.
Select period for Do Not Disturb
Tap Scheduled and follow the instructions on the screen to select the required period for Do Not Disturb.
Select contacts
Tap Allow Calls From.
Tap the required setting to select which contacts can call you even though Do Not Disturb is turned on.
Tap Do Not Disturb.
Turn Repeated Calls on or off
Tap the indicator next to "Repeated Calls" to turn the function on or off.
Select silent mode settings
Tap Always if you want to set your mobile phone to silent mode permanently.
Tap Only while iPhone is locked if you want to set your mobile phone to silent mode only when the screen lock is turned on.
Return to the home screen
Tap the Home key to return to the home screen.

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