Device Guides

Apple iPhone SE

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iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.
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I can't activate my mobile phone

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


See how to activate your mobile phone.

Possible cause 1:

The activation is not done correctly

Solution:

See how to activate your mobile phone.

Enter your PIN
If your SIM is locked, tap Unlock.
Key in your PIN and tap OK. The default PIN is 0000.
If an incorrect PIN is entered three times in a row, your SIM will be blocked. To unblock your SIM, you'll need to key in your PUK. The PUK can be obtained by contacting Customer Service. Please note: If an incorrect PUK is entered ten times in a row, your SIM is blocked permanently. In this case, you'll need a new SIM from Optus.
Slide your finger right on the screen.
Select general settings
Tap the required language.
Tap the required country or area.
Select Wi-Fi network
Tap the required Wi-Fi network.
Key in the password for the Wi-Fi network and tap Join.
If there are no available Wi-Fi networks, you can use the mobile network instead.
Turn use of GPS position on or off
Tap Enable Location Services to turn on the function.
Tap Disable Location Services to turn off the function.
If you turn off the function, tap OK.
If you turn on location access, your mobile phone can find your position using GPS. If you turn off the function, you can't use any of the GPS functions on your mobile phone.
Turn use of Touch ID on or off
Follow the instructions on the screen to turn on use of Touch ID or tap Set Up Touch ID Later.
If you turn off the function, tap Continue.
Restore iCloud backup
Tap Restore from iCloud Backup.
Tap example@icloud.com and key in the username for your Apple ID.
Tap Required and key in the password for your Apple ID.
Tap Next.
Tap Agree.
Tap the required backup and your mobile phone restores the contents of the selected backup. Follow the instructions on the screen to complete the activation.

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