Device Guides

Apple iPhone SE (2022)

iOS 16.0

iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.

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I can't send and receive email

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 3:

The email isn't written correctly: See how to write and send an email.

List view

1. Find "Mail"

Tap Mail.

2. Select email account

Tap arrow left.

Tap the required email account.

3. Create new email

Tap the new email icon.

4. Select recipient

Tap the field next to "To:" and key in the first letters of the recipient's name.

Tap the required contact.

5. Enter subject

Tap the field next to "Subject:" and key in the required subject.

6. Write text

Tap the text input field and write the text for your email.

7. Record text using dictation

Tap the microphone icon and say the required text.

When using dictation in a supported language, your mobile phone can do automatic punctuation and you can also speak emojis, eg. by saying "happy emoji".

Tap the microphone icon to end dictation.

8. Attach file

Tap and hold the text input field until a pop-up menu is displayed.

Tap Insert Photo or Video and follow the instructions on the screen to attach a picture or a video clip.

Tap Attach File and follow the instructions on the screen to attach a document.

9. Send the email

Tap and hold the send icon.

To send the email immediately, tap Send Now.

To send the email at the time given, tap Send ‹time›.

To send the email at another time, tap Send Send Later... and follow the instructions on the screen to select the required time.

10. Undo send

To undo sending your email, tap Undo Send.

You can undo the sending of your email for up to 30 seconds after having sent it. You can set the required delay for sending email by selecting "Mail" in your mobile phone's settings.