Device Guides
How to
Activate mobile phone
You need to activate your mobile phone before using it for the first time and after a factory reset. Before you can activate your mobile phone, you need to insert your SIM into your mobile phone.
List view
Select general settings
Tap On/Off.
Tap the Home key.
Tap the required language.
Tap the required country or area.
Enter your PIN
Tap SIM Card.
If your SIM is locked, key in your PIN and tap OK. The default PIN is 0000.
If an incorrect PIN is entered three times in a row, your SIM will be blocked. To unblock your SIM, you'll need to key in your PUK. The PUK can be obtained by contacting Customer Service. Please note: If an incorrect PUK is entered ten times in a row, your SIM is blocked permanently. In this case, you'll need a new SIM from Optus.
0000
Select setup method
Follow the instructions on the screen to transfer content from another device running iOS 11 or later or tap Set Up Manually.
Select Wi-Fi network
Tap the required Wi-Fi network.
Key in the password for the Wi-Fi network and tap Join.
If there are no available Wi-Fi networks, you can use the mobile network instead.
Turn use of Touch ID on or off
Tap Continue.
Follow the instructions on the screen to turn on use of Touch ID or tap Set Up Touch ID Later.
Tap Don't Use.
Turn use of phone lock code on or off
Tap Passcode Options.
Follow the instructions on the screen to turn on use of phone lock code or tap Don't Use Passcode.
If you turn off the function, tap Don't Use Passcode.
See how to turn use of phone lock code on or off later after activation.
Set up your mobile phone as a new iPhone
Tap Don't Transfer Apps & Data and follow the instructions on the screen to finish the activation.
If you've backed up content previously, you can restore the content from an iCloud backup or restore the content from an iTunes backup. You can also transfer content from an Android mobile phone.