Device Guides

Apple iPhone SE (2020)

iOS 14.1

iOS 13.4

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I can't receive voice calls

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Cancel all diverts.

Step 1 of 5

1. Tap the phone icon.

Step 2 of 5

2. Tap Keypad.

##002#

Step 3 of 5

3. Key in ##002# and tap the call icon.

Step 4 of 5

4. Tap Dismiss.

Step 5 of 5

5. Tap the Home key to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 2:

Divert of all calls is turned on

Solution:

Cancel all diverts.

Find "Keypad"

Tap the phone icon.

Tap Keypad.

Cancel all diverts

Key in ##002# and tap the call icon.

End call

Tap Dismiss.

Return to the home screen

Tap the Home key to return to the home screen.

Did this solution solve the problem?

Yes No

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