Device Guides

Apple iPhone 8

iOS 12.0

iOS 11.0

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I can't install apps

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Uninstall apps or delete other content from the memory.

Step 1 of 11

1. Tap and hold the required app until the icons start to jiggle.

Step 2 of 11

2. Tap the delete icon.

Step 3 of 11

3. Tap Delete.

Step 4 of 11

4. Tap the Home key to return to the home screen.

Step 5 of 11

5. Tap Settings.

Step 6 of 11

6. Tap General.

Step 7 of 11

7. Tap iPhone Storage.

Step 8 of 11

8. Tap the required app.

Step 9 of 11

9. Tap Offload App.

Step 10 of 11

10. Tap Offload App.

Step 11 of 11

11. Tap the Home key to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 1:

There's not enough memory on your mobile phone

Solution:

Uninstall apps or delete other content from the memory.

Uninstall apps

Tap and hold the required app until the icons start to jiggle.

Tap the delete icon.

Tap Delete.

Tap the Home key to return to the home screen.

Uninstall apps without deleting app data

Tap Settings.

Tap General.

Tap iPhone Storage.

Tap the required app.

Tap Offload App.

Return to the home screen

Tap the Home key to return to the home screen.

Did this solution solve the problem?

Yes No

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