Device Guides

Apple iPhone 8

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iOS 12.0
iOS 11.0
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How to
Troubleshoot
Using apps
Specs

I can't send and receive iMessages

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 4:

Your mobile phone has not been correctly set up for iMessaging: Set up your mobile phone for iMessaging.

List view

1. Find "Messages"

Tap Settings.
Tap Messages.

2. Turn on iMessage

Tap the indicator next to "iMessage" to turn on the function.

3. Turn SMS alternative on or off

Tap the indicator next to "Send as SMS" to turn the function on or off.
If you turn on the function, your iMessages will be sent as SMS if the service is unavailable.

4. Return to the home screen

Tap the Home key to return to the home screen.
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