Device Guides

Apple iPhone 7 Plus

iOS 12.0

iOS 11.0

iOS 10.0

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I can't send and receive SMS

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

See how to write and send an SMS.

Step 1 of 7

1. Tap the message icon.

Step 2 of 7

2. Tap the new message icon.

Step 3 of 7

3. Tap To: and key in the first letters of the recipient's name.

Step 4 of 7

4. Tap the required contact.

Step 5 of 7

5. Tap the text input field and write the text for your SMS.

Step 6 of 7

6. Tap the send icon.

Step 7 of 7

7. Tap the Home key to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 1:

The SMS isn't written correctly

Solution:

See how to write and send an SMS.

Create new SMS

Tap the message icon.

Tap the new message icon.

Select recipient

Tap To: and key in the first letters of the recipient's name.

Tap the required contact.

Write text

Tap the text input field and write the text for your SMS.

Send SMS

Tap the send icon.

Return to the home screen

Tap the Home key to return to the home screen.

Did this solution solve the problem?

Yes No

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