Device Guides

Apple iPhone 7 Plus

iOS 12.0

iOS 11.0

iOS 10.0

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My mobile phone uses a large amount of mobile data

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Turn off automatic use of mobile data.

Step 1 of 4

1. Tap Settings.

Step 2 of 4

2. Tap Mobile Data.

Step 3 of 4

3. Tap the indicator next to "Wi-Fi Assist" to turn the function on or off.

Step 4 of 4

4. Tap the Home key to return to the home screen.

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Possible cause 4:

Automatic mobile data usage is turned on

Solution:

Turn off automatic use of mobile data.

Find "Mobile Data"

Tap Settings.

Tap Mobile Data.

Turn automatic use of mobile data on or off

Tap the indicator next to "Wi-Fi Assist" to turn the function on or off.

Return to the home screen

Tap the Home key to return to the home screen.

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