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Apple iPhone 7 Plus

iOS 12.0

iOS 11.0

iOS 10.0

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No message tone is heard on incoming messages

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Turn off Do Not Disturb.

Step 1 of 11

1. Tap Settings.

Step 2 of 11

2. Tap Do Not Disturb.

Step 3 of 11

3. Tap the indicator next to "Manual" to turn the function on or off.

Step 4 of 11

4. Tap the indicator next to "Scheduled" and follow the instructions on the screen to select the required period for Do Not Disturb.

Step 5 of 11

5. Tap Allow Calls From.

Step 6 of 11

6. Tap the required setting to select which contacts can call you even though Do Not Disturb is turned on.

Step 7 of 11

7. Tap arrow left.

Step 8 of 11

8. Tap the indicator next to "Repeated Calls" to turn the function on or off.

Step 9 of 11

9. Tap Always if you want to set your mobile phone to silent mode permanently.

Step 10 of 11

10. Tap Only while iPhone is locked if you want to set your mobile phone to silent mode only when the screen lock is turned on.

Step 11 of 11

11. Tap the Home key to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 1:

Do Not Disturb is turned on

Solution:

Turn off Do Not Disturb.

Find "Do Not Disturb"

Tap Settings.

Tap Do Not Disturb.

Turn Do Not Disturb on or off

Tap the indicator next to "Manual" to turn the function on or off.

Select period for Do Not Disturb

Tap the indicator next to "Scheduled" and follow the instructions on the screen to select the required period for Do Not Disturb.

Select contacts

Tap Allow Calls From.

Tap the required setting to select which contacts can call you even though Do Not Disturb is turned on.

Tap arrow left.

Turn Repeated Calls on or off

Tap the indicator next to "Repeated Calls" to turn the function on or off.

Select silent mode settings

Tap Always if you want to set your mobile phone to silent mode permanently.

Tap Only while iPhone is locked if you want to set your mobile phone to silent mode only when the screen lock is turned on.

Return to the home screen

Tap the Home key to return to the home screen.

Did this solution solve the problem?

Yes No

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